Not How You Insure That You Get A New Customer

, , , , , | Working | June 18, 2020

I recently decided to shop around for new car insurance and filled out a form online to get a quote from [Large Insurance Company], but the page timed out and I didn’t get the quote.

A few hours later, an agent calls as I am walking out the door for work, so I ask them to call back later. The next day, they call again while I’m on my way to work.

Agent: “Hello, this is [Agent] from [Large Insurance Company]. Could I speak with [My Name]?”

Me: “This is her, but I’m actually on my way to work right now, so I can’t talk. You could call my husband and speak with him, though.”

Agent: “Okay, I’ll just call back later. Would this evening work?”

Me: “Umm… maybe? Why don’t you just call my husband right now? I can give you his number.”

Agent: “Oh, I’m not able to take down any numbers. I’ll just call back later. Or you can call us back. Here is our number so you can write it down. It’s [Number]. Did you need me to repeat that?”

Me: “Well, as I said, I’m on my way to work now, so I can’t take down your number, either. I guess just keep trying and maybe you’ll get lucky. Thanks.”

It’s not looking promising.

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