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Not How You Ent-ice Customers

, , | Working | November 5, 2019

(Iced lattes aren’t popular here, so anytime I want one I have to describe the drink to the barista.)

Me: “Can I get a freddo cappuccino with extra milk?”

Barista #1: “Sure. Hey, just so you know, that drink is an iced latte.”

Me: “Oh, I know. It’s just that most people don’t know what that is so I have to describe it.”

(I come back to the same coffee shop, the same day, but it’s after a few hours so the shift has changed.)

Me: “An iced latte, please.”

Barista #2: “I don’t know what that is, but we don’t sell it here.”

Me: “…”

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Has a customer ever tried to cross you and lived to regret it? What happened?

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