Not How You A-Dress A Customer
Me: “Hello, [Pizza Delivery]. Can I help you?”
Customer: “I’d like to order some pizzas, please.”
Me: “No problem.”
(The call proceeds normally; she orders two pizzas and we make a little small talk.)
Customer: “Can you deliver them, please?”
Me: “Sure, address?”
Customer: *long pause* “Pardon?”
Me: “The address?”
Customer: *long pause again* “I’d like to speak to your manager now, please.”
Me: “Is there a problem?”
Customer: “Just put your manager on!”
(I call my manager over.)
Manager: “Hello, what appears to be the issue?”
(The manager talks with the customer for a while. He eventually hangs up, throws the order slip in the trash, and bursts out laughing.)
Me: “What was all that about?”
Manager: “She thought you were asking if she was wearing ‘a dress’ and wanted to complain.”
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Question of the Week
Have you ever served a bad customer who got what they deserved?
