Not Having A Greet Day

, , , , | Right | January 29, 2021

I work as a personal shopper. One of my main job duties is calling customers. This is very hard when I get laryngitis. I’m still walking and feeling otherwise fine, so I go to work. All day long, I’m practically yelling over the phone so customers can hear me. Most customers hear me just fine or don’t answer so I just leave a voicemail. Then, I get this customer.

Me: “Hello, Ms. [Customer #1]?”

Customer #1: “Hello?”

Me: *Trying to speak louder* “Hi, Ms. [Customer #1], can you hear me?”

Customer #1: “Hello?”

Me: *Trying to speak even louder* “Hello, can you hear me?”

Click.

Me: “Hey, [Coworker], could you please call this customer for me?”

Coworker: “Sure.”

She calls the customer.

Coworker: “Hi, is this Ms. [Customer #1]?” *Pause* “[Store], online shopping.” *Pause* “No, [Store] online shopping. We finished picking your order and wanted to review it with you…” *Reviews the order and hangs up* “Yeah, she thought you were a scammer.”

Me: “Peachy.”

When customers come to pick up their order, they push the call button outside, and it connects to our phone directly. Whoever answers the phone will then deliver the groceries to the car. I have the phone currently. Again, so far, there haven’t been any problems with people not hearing me, despite the laryngitis. All the customers know that we ask for their last name when we answer, and even if there’s interference — like the car’s engine is running — and they can’t hear us ask, they still give us their names over the speaker. I am walking by the customer service desk when the phone rings.

Me: “Hi, can I have your last name, please?”

Silence.

Me: “Hello?”

Customer #2: “Hello?”

Me: *Yelling* “Hi, can I have your last name, please?”

Customer #2: “Hello?”

I hand the phone over to the clerk, who has been watching me.

Clerk: “Last name, please… Be right out.”

Me: “Thanks. I mean, it’s not like they don’t know what to do by now.”

My coworkers understand that I have no voice and don’t force me to talk. Customers in the store, on the other hand, aren’t so sympathetic, even after hearing me speak. I try to greet everyone I see like I’m supposed to, but I don’t put in much effort to make myself heard. If they have a question, they will stop me.

Customer #3: “Excuse me?”

Me: “Yes?”

Customer #3: “It’s very rude to not greet customers in your store.”

Me: “I’m sorry. I did say hello, but I understand if you didn’t hear me. As you can tell, my voice is shot today. Did you need help finding something?”

Customer #3: “No, you were just so rude. You need to greet everyone!”

Me: “Okay.”

I walked away. That customer did try to complain to my manager, but the manager was like, “She has laryngitis!” Some people.

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