Not Handling This Well
I am a massage therapist at a hotel spa on the beach. Yesterday, I had a client who was scheduled for an eighty-minute Swedish massage. That is almost an hour and a half of being in an enclosed, private room with me essentially rubbing over 80% of a client’s body with my hands.
With the viral situation, our numbers have obviously dropped as people aren’t traveling as much and are scared. Unfortunately for me, that means that this lady is my first and only client of the day.
At her scheduled appointment time, I walk up to her and greet her while holding my hand out to shake hers. She immediately held her hands close to her body.
Client: “I don’t shake hand!”
Me: “O…kay.”
I brush it off, and continue.
Me: “Have you chosen a scent for your massage?”
She then picks up each one of our six scent testers, with her hands, and brings them right up to her nose where she breathes in and out… like every other person who had ever been in our spa.
When I finally get her back to the room and on the table, I ask at the beginning of the massage:
Me: “Would you like your hands avoided?”
Client: “No. Just don’t touch my face.”
So you won’t shake my hand, but you’re comfortable with me putting my hands all over you and breathing on you?
Question of the Week
What is the most stupid reason a customer has asked to see your manager?