Not Handling The Mechanics Of This Business

, , , , , | Working | November 13, 2020

I have several bicycles that I maintain myself. Sometimes, I will visit my local bike store and ask the mechanics for advice on a problem or which tool to buy. The mechanics are well qualified and very helpful. It is a huge international store which also employs sales staff.

Unfortunately, a pattern develops. I ask to speak to a mechanic, and some of the sales staff tell me they are mechanics. However, they are unable to answer simple questions. It has happened several times, and I am tiring of it.

This time, I walk in carrying a bicycle wheel.

Me: “Hi. If you don’t mind me asking, are you a mechanic?”

Employee #1: “Yes.”

Me: “Great! Can you tell me which tool I need to remove the cassette from this wheel? I don’t think it’s a standard Shimano spline.”

Employee #1: “I’m not sure. Let me check the workshop.”

I follow him to the workshop.

Employee #2: “Let me try this tool… I’m sorry I’m not sure.”

Employee #1: “Do you want to leave it with us and I’ll ask [Head Mechanic] tomorrow?”

Me: “No, thank you. Wait… I asked if you were a mechanic. Which Cytech level do you have?”

Employee #1: “I don’t have one.”

Me: “Then why did you tell me you were a mechanic?”

Employee #1: “Well, basic stuff.”

I leave and return the next day. [Head Mechanic] is working. He is amazing. He can do everything a bike mechanic would ever need to do, including building wheels.

Head Mechanic: “Hey, [My Name]! How’s that bike build coming?”

Me: “Getting there! I need this cassette off, but the cassette remover doesn’t fit.”

Head Mechanic: *Lifting something off a shelf* “That’s a freehub system, but you’re holding a Shimano spline tool. You need one of these. Slide it in and turn anti-clockwise, like this. It’s €12.”

Me: “Thanks. By the way… are the sales staff entitled to call themselves mechanics?”

Head Mechanic: “No. Why?”

Me: “It’s happened a few times. I ask to speak to a mechanic because I have a complicated question. They then tell me they are a mechanic and they get confused by whatever I’m asking.”

Head Mechanic: “Really? We haven’t hired any new mechanics.”

Me: “A few sales assistants seem to think that because they can fix a puncture, they are professional mechanics. It’s also really disrespectful, because you have paid thousands for formal training. Would you tell the manager you have had a complaint?”

Head Mechanic: “Yes, sure. When did it happen?”

Me: “Yesterday. I don’t mind speaking to sales assistants if they stay within their limits. If someone who doesn’t know what they are doing works on a bike, someone could get hurt. All this because people don’t have the guts to say, ‘No, I’m not a mechanic but why don’t you try me and I’ll do my best?’”

I also complained by Facebook private message. [Head Mechanic] still knows the answer to anything I ask. I now ask for a mechanic by name, or I ask if they have completed a course in bike mechanics.

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