Not Going Buy The Book = Not Going To Buy The Book
Me: “Hey, how are you doing today?”
Customer: “Yeah, I put a stack of books on hold up here three weeks ago.”
Me: “Our policy states we can only hold books for 24 hours. They’re most likely not up here.”
Customer: “You were the girl that put them on hold. You told me you could hold them till I came back. Don’t you remember?”
Me: “I always let customers know about our 24-hour policy. We can’t hold their books for three weeks. I can get someone over here to help you find the books again if you’d like.”
Customer: “Well, what were they?”
Me: “Pardon?”
Customer: “What books did I put on hold!? That was three weeks ago. How the h*** am I supposed to remember?”
This story is part of the Customers-Who-Can’t-Hear-Themselves roundup!
Question of the Week
Have you ever served a bad customer who got what they deserved?
