Not Gifted In Honesty
Caller: “Hello, this is [Caller] from [Company]. At no obligation to you, would you be interested in hearing about a program for your gifted child?”
Me: “Sure.”
The caller goes on to explain the program. It’s one of those programs where you get activities every month.
Caller: “So, at no obligation to you, would you be interested in receiving the first month’s activities for your gifted child?”
Me: “Sure.”
Caller: “Okay, how many children do you have?”
Me: “Two.”
Caller: “And how old are they?”
Me: “Five and ten years old.”
Caller: “And which one is gifted?”
Me: “Both.”
Caller: “Both?”
Me: “Yes.”
The ten-year-old is in the gifted program at school. The five-year-old is reading at a fourth-grade reading level and their kindergarten teacher is going to recommend them for the gifted program.
Caller: “Okay.”
The caller continues to take my information.
Caller: “Now I just need your credit card number.”
Me: “What?”
Caller: “I need your credit card number.”
Me: “Why?”
Caller: “To complete the sign-up for the program.”
Me: “But you said there was no obligation to me.”
Caller: “There isn’t. I just need your credit card number.”
Me: “You said there was no obligation to me.”
Caller: “I need your credit card number to send the program to you.”
Me: “If there is no obligation to me, then I’m not obliged to give you my credit card number. Send me the information and the activity so I can decide if I want to purchase the program.”
There was a long silence on the other end of the phone and then the caller hung up. I never did receive the activity or any information about the program.
Question of the Week
Have you ever served a bad customer who got what they deserved?