Not Getting To The Meat Of The Issue
(At the sandwich shop I work at, pretty much all the meat is cold and we only heat it at the customer’s request. I am working the first position on the sandwich line, greeting people, and starting their sandwiches for them. An older customer comes up to the line.)
Me: “Hi there, welcome to [Store Name]. What can I get you today?”
Customer: “I’d like a sandwich, please.”
Me: “Sure! What would you like in it?”
Customer: “Cold meat.”
Me: “Ma’am, all the meat is cold. What meat would you like?”
Customer: “Cold meat. I already said that!”
Me: “Well, what type? We have ham, chicken, beef, turkey—”
Customer: “How hard is it for you to just put cold meat in my d*** sandwich? Are you new here?! They always put cold meat in my d*** sandwich! For f***’s sake, just put cold meat in my sandwich!”
Me: *speechless* “Okay, how about I get you the person who regularly serves you to help you out?”
Customer: “No! F*** it! You’re useless at this!” *leaves store grumbling*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
