Not Getting Owned By The Owner

(I work at a chain whose owner shares the same last name as me. It’s pure coincidence but still comes in handy as shown below:)

Me: “Hello there! Will this be all?”

Lady: *gives me a disapproving look and places her merchandise on my register. I continue making small talk as I ring her up*

Me: “Will this be on your store card today?”

Lady: “Excuse me, do you know who I am?”

Me: “I’m sorry?”

Lady: “I am Dr. [Name], wife of Dr. [Name]. As a regular customer I expect to be addressed accordingly!”

Me: “Uh… I do apologize, ma’am.”

Lady: “That’s DOCTOR [Name] to you! Are you not listening to me or are you just r******d?”

Me: “Again, I apologize. I’m still relatively new here and have not had a chance to get to know all of our regular clientele.”

Lady: “Well, I’m still going to report you for such blatant disrespect. Who is your manager?”

Me: “That would be [Manager].”

Lady: “Well, expect them to give you a proper reprimand when I tell them…” *she looks at my name tag*  “Wait… Your last name is [Owner’s Name]?”

Me: “That’s right.”

Lady: “As in the franchise owner’s name?”

(I nod and the lady suddenly looks a lot less irritated, and a lot more worried.)

Lady: “Uh… actually, as you said, you’re new so I can overlook this… Ermmm…”

(She scurries off and my manager comes over trying to suppress his giggles.)

Manager: “That woman comes in here and makes life hell for everyone just because she and her husband met the owner on one occasion at a party. Looks like I owe you an apology.”

Me: “What for?”

Manager: “I thought you were being pretentious by asking to have your first and last name on your name tag. Now I see the genius behind it. Well done.”