Not Getting Any Lumber Support

(I work in the garden department of the store. I also have the new portable phones that every department has.)

Me: “This is [My Name]. How can I help you?”

Customer: “Yeah, do you have 16″ by 16″ pads?”

(I hate this question about concrete pads; they are for housing peers and trailer homes. When we get transferred a call from customer service they have to use their best judgement on which department to send it to, which is not outside garden.)

Me: “No, sir, that is in lumber.”

Customer: “I know you have them. You also have the landscape timbers, so the concrete pads are with them. How long have you been working here?”

Me: “A month.”

Customer: “Oh, that’s why you don’t know; get me someone who does know.”

(By this point, I am a little annoyed because I’ve had this question quite often in the month I have been here; the answer is always lumber. To make him happy, though, I ask two of my coworkers; they say concrete pads are in lumber. He still insists that they are in our department, but I tell him to hold while I get a price on them. The store recently got new phones, so I can’t transfer; I walk all the way down to lumber, and then I tell him the price.)

Customer: “Oh, so, they were down there the whole time.”

Me: *face palm*