Not Getting That Friday Feeling

, , , , , , | Working | September 21, 2017

(I only have one other coworker who has exactly the same position as me in our department. He’s a nice enough guy, but staggeringly incompetent at our job, which frustrates me to no end because cleaning up his messes dramatically complicates my duties. I was excited when we brought him on, because the department was a lot for me to handle alone, but he makes so many mistakes I’m not sure I’m actually working less. We used to work side-by-side frequently, but the schedule recently changed so now we mostly work opposite shifts except for overlapping on one day. This means I’m not around to babysit him as much as before. It’s important we communicate about what work is being handed off, and I always make clear to customers which days I’m in the office and which days they will catch him instead. One Friday, close to closing time, the phone rings.)

Receptionist: “[My Name], can you take a call? She asked for [Coworker], but he’s off today; when I told her she got pretty pissed. I’m hoping you can help her.”

(I end up talking to her for quite a while, getting the situation untangled. Afterwards:)

Receptionist: “Were you able to get it figured out?”

Me: “Yeah, and I don’t blame her for being angry. [Coworker] worked with her last week, and she talked to him again Monday. He told her, ‘I promise I’ll call you by the end of the day Friday. I’m writing it in my calendar so I don’t forget.’ That’s awfully specific, and sounds like something he’d say; I don’t think she was lying. And she never heard from him today, so that’s why she called.”

Receptionist: “…but he didn’t work today.”

Me: “Yep. He only worked Monday and Tuesday this week. I know he’s usually here Wednesday, too, but last Friday is the only Friday he’s worked since the schedule change, because I traded for Wednesday. He NEVER works Friday otherwise. And he definitely never told me about her.”

Receptionist: “Wow.”

Me: “And, get this: I checked, and he never actually ordered the parts to fix her car in the first place. Both when she first came in, AND when she talked to him again.”

Receptionist: “Seriously?”

Me: “Yep. I took care of it and booked her for Monday when he’s back. Unlike what he did to me, I’ll actually tell him what’s going on, so he doesn’t get blindsided.”

(What I happened to know that WOULD blindside him is that he would be written up Monday, twice, for two separate mistakes that cost the department over a thousand dollars, a week after getting written up for doing a horrible job helping a different customer. I don’t think he’ll be with us much longer.)

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