Not Getting Carried Away With Customer Service
(It is just before Christmas and I’m heavily pregnant. I’ve also injured myself to the point where I need a cane to walk. I’ve ordered all my shopping online to avoid unnecessary travel. This occurs when the delivery guy shows up. The man rings my doorbell and drops a heavy box on my porch. I waddle over to get it. We make eye contact as I struggle to lift the box inside. The guy quickly turns around back to his van.)
Me: “Hi. Could—”
(He’s back at the van at this point, looking very much like he’s trying to ignore me. Suddenly he heads back again.)
Me: “Could you please hel—”
(He thrusts the invoice at me, barely looking.)
Delivery Guy: “I forgot; you need to sign this.”
Me: “Okay, but could you help me carry—”
(He grabbed the signed order and rushed off, leaving me to handle the package alone. The best part? A few days later, another package arrived. The woman who delivered it went out of her way to help me move the box inside to a convenient spot. Same company and everything!)
Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?