Not Fit For A Return

, , , , , | Right | April 1, 2019

(We have a 30-day return policy on all premium electronics. After that, you are out of luck. Normally, our store has an incredibly lenient return policy, so this is the only thing that affects returns and frankly, a lot of stores only have a 30-day return policy on anything so customers shouldn’t be too upset.)

Customer: “I’d like to return this; my daughter didn’t want it.”

Me: “I’m sorry but this is a part of the premium electronic 30-day return policy. It’s going on three months since you purchased this; I can’t return it. Sorry.”

Customer: “So, what, I’m screwed now?! She didn’t want it and you will return it now.”

Me: “I’m sorry, but our system will not even let us attempt to return it at all.”

Customer: “But it’s not even an electronic; there are no batteries.”

Me: “I’m sorry, but it says right on the receipt it is a premium electronic. That is literally the description of it on your receipt.”

(I can sense a fight growing in her and call the manager while she keeps insisting it’s not electronic because there are no batteries. It’s a Fit-Bit accessory.)

Manager: “What seems to be the issue?”

Customer: “She refuses to return this item.”

Me: “She purchased it in a couple of months ago, so there’s nothing I can do.”

Manager: “I’m sorry but this is part of our premium electronics section. There are signs in the department stating our policy and it says on the receipt, too.”

Customer: “Well, that is false advertising and I will be back. Expect a lawsuit; my friend’s a lawyer and I know my rights and this is illegal.”

(She stormed away and I kept telling everybody later how we were going to be sued. I’m guessing her friend certainly isn’t going to work for free as a favor and go up against a multi-million dollar company with the best lawyers money can buy because she waited three months to return something her daughter didn’t want.)

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