Not Feeling That New Menu Item

, , , , | Right | May 21, 2018

(I am at the first window of a popular fast food restaurant, taking orders for people who are in the drive-thru and taking money from those who have already ordered. As soon as a car comes to the speaker, a chime from our headset will let us know. As soon as she pulls up to the speaker, before the chime could finish:)

Customer: “Hello! Hello! HEEELLLLLOOOO! I am ready to place my order, please!”

(She continues to scream for another ten seconds, and then she finally quiets down. I am actually taking money from the customer who is currently at the window. They are speaking to me, as well. She finally stops.)

Me: “Hi, thanks for holding. May I take your order?”

Customer: *very loudly* “Let me get a ‘Feel It’!”

Me: “I’m sorry, ma’am, a what?”

Customer: *louder* “A ‘FEEL IT’!”

Me: “Ma’am, I’m sorry, but I don’t know what you are referring to.”

Customer: “A ‘Feel It’! A ‘Feel It’! A ‘FEEL IT’!”

(We get new items quite often, and I think I might have missed a new item, so I’m scrambling to find the item on the register.)

Customer: “A ‘Feel It,’ ma’am, a ‘FEEL IT’! The number twelve! The ‘FEEL IT’ FISH!”

Me: *looks at number twelve* “Ma’am, do you mean the filet fish?”

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