Voice Unrecognition
(I have had a cold and my voice, which is already very low pitched, has now become a gravelly basso profundo.)
Computer Voice: “Would you like to pay your bill now?”
Me: “Yes.”
Computer Voice: “I’m sorry, can you repeat that?”
Me: *rumbling louder* “Yes!”
Computer Voice: “I’m sorry, but I can’t understand you. I will transfer you to an associate now.”
Human: “Can I help you?”
Me: “Yes, I’d like to pay my bill.”
Human: “Yes, I can take care of that for you, but there is a $5 fee if you don’t use our automated services.”
Me: “Yes, I know, but I tried that and it wouldn’t understand me.”
Human: “Um…” *short pause to think about that* “Okay, I think I can waive the fee for that.”
Me: “That would be nice.”
(They dropped the voice recognition not long after.)
Question of the Week
Have you ever served a bad customer who got what they deserved?