Not Exactly Quick As Lightning

, | Marysville, OH, USA | Right | November 24, 2016

(I work customer service at a large retail store that specializes in electronics. While it is mainly the job of myself and others in my position to ring customers out, if a specialized sales associate makes a sale they will often come to the front and ring the customer out themselves. On this day, my coworker, a specialist in our computing department, has ‘sold’ a customer on a router/modem combo. It should also be noted that we are required to offer what is basically an insurance plan on items that qualify.)

Coworker: *ringing up the items* “Just so you know, these both qualify for our two-year insurance plan for [price]. So if something should happen to them, like power surge damage from a lightning strike, we can replace them for you at no extra cost rather than you having to purchase a whole new set.”

Customer: *visibly alarmed* “They can get struck by LIGHTNING?! I don’t want them if they can get struck by LIGHTNING!”

Coworker: “Anything you have plugged into an outlet is susceptible to lightning strikes. What I’m saying is that if that were to happen, this insurance would allow us to replace them for you at no additional charge.”

Customer: “I don’t want them if they can get struck by lightning. I didn’t know that could happen. I don’t want them right now. I’ll have to think it over. I don’t want them if they can be struck by lightning! Put them back!”

(My poor coworker tried once more to explain that any kind of electronic plugged into that sort of power source — be it a TV, router, modem, or even a cell phone — can suffer damage from lightning strikes. The customer still refused to complete the purchase and my coworker lost out on a good bit of revenue from that sale. We got a good laugh out of it, though!)

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