Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

Not Exactly Crystal Clear

, , , , , , | Right | September 9, 2021

I work IT for a bank. My name is comparatively common, with a couple of different similar-sounding variations. I’m fairly used to people almost never calling me by my actual name but one of the variations because they hear it just right/wrong through the phone.

I’m on the phone with a user and they’ve had to set the phone down for some reason. They’ve come back to the phone but aren’t quite speaking fully into the mouthpiece.

User: “Okay, Crystal, I’m back.”

Crystal is nowhere close to my name, other than they start with the same letter, so I think they are possibly talking to another teller and don’t respond. The user shifts the phone and starts panicking.

User: “Crystal! Crystal, are you there? You shouldn’t have hung up on me! Oh, tell me she didn’t hang up on me!”

As they get ready to launch into full-fledged panic mode, I clue in that they’re talking to me. Admittedly, I probably should have picked up on it sooner but I am still new enough that getting called a name that is nothing like my actual name is still surprising.

Me: “Oh, sorry! I didn’t realize that you were talking to me.”

User: “I said your name several times!”

Me: “Um… you didn’t. I thought you might have been talking to a customer.”

Bear in mind, I answered the call with, “[Bank], this is [My Name],” and they said “Hi, [My Name], I’m having this issue.”

User: “Yes, I did! You shouldn’t lie to me, Crystal!”

Me: “My name’s not Crystal.”

User: *Brief pause* “Are you sure?”

Me: “Yes.”

User: “Um… Well, uh, can we fix the computer?”

I can’t exactly remember what the issue was, but we got it resolved pretty fast. While I was still at the bank, I kept getting called by the most random names. I started keeping a list just to see. By the time I left, I think the list had something like twenty names on it and there were maybe two that could possibly (if you stretched) be confused with my name.

Question of the Week

Tell us about a customer that lied or scammed to get what they wanted.

I have a story to share!