Not Exactly A Con Worthy Of The Movies

(I work in a movie theater. A guy comes up to me in the customer service department on a busy, understaffed Saturday. We are sold out of almost everything.)

Me: *thoroughly polite, with my fake smile and octave-higher-than-normal voice* “Hi. How can I help you today?”

Customer: “I’d like a refund for this movie. I hated it.”

(He hands me a ticket for a 6:00 movie. It is now 8:05.)

Me:  “I’m sorry, sir, but I can’t give a refund past the scheduled start time.”

Customer: “Fine. Can I get the passes, then?”

(We have passes that cover any movie, including the pricier IMAX.)

Me: “Unfortunately, I don’t make the movies. I’m sorry you disliked it, but your movie is over, and I can’t give you passes for disliking a movie.”

Customer: “Get me your manager!”

(I call for a manager, and she comes over seconds later.)

Customer: “This rude worker won’t give me a refund.”

(The manager looks at the tickets.)

Manager: “Your movie has ended. We can’t give you a refund, and I’m not giving you passes for disliking a movie. Have a great day.”

(I nearly hugged my manager for this. Turns out the guy tries this weekly.)