Not Even Time To Air One’s Grievances
Gas Station | Right
| May 22, 2015
(It is almost 6:30 am and I get out of my car to walk to the fuel center to open for the day. When I’m halfway there I bid good morning to a lady at a pump.)
Customer: “…Do you work here?”
Me: *looks down at uniform* “Yes, ma’am.”
Customer: *flicks receipt* “I got gas. Does the air machine work?”
(Our customers get complimentary air with a same visit gas purchase.)
Me: “As far as I know, yes. I can turn it on for you as soon as I get inside. Go ahead and pull up to the machine.”
(I take not six steps; the kiosk is still a few yards away.)
Customer: “Is it on yet?”
Question of the Week
Have you ever served a bad customer who got what they deserved?
