Not Even In Line And Out Of Line, Part 6
I am at the register at a relatively high-end department store. I get a call through my headset from one of my coworkers that she’s going to bring up an expensive purse that a customer wants to purchase. It costs over certain (large) amount of money so has to be unlocked from the display rack and taken up to the register by the employee who is in that department, and the customer has to wait in line to purchase their item.
The coworker brings the bag and the customer over.
Coworker: “If you just wait in line, ma’am, and my coworker here will be with you in just a moment.”
Customer: “No, ring me up now.”
Me: *Politely.* “Ma’am, you must wait in line first and then I can help you.”
The customer starts yelling at me, waving her fancy black credit card in her hand.
Customer: “I am buying a very expensive purse! I should not be expected to wait!”
She leaves the register, and I think she’s getting back in line, but instead, she comes back dragging a manager with her.
Manager: “I see, ma’am, but you do have to wait in line.”
Customer: “But I am the customer!”
Manager: *Pointing to everyone in line.* “And what are they?!”
The customer stares at the line, and then at my boss, and then at the line again, before making an exasperated gasp and just dropping the bag on the floor and storming out.
Manager: *To me.* “Hit them with their own logic and it all falls apart.”
Related:
Not Even In Line And Out Of Line, Part 5
Not Even In Line And Out Of Line, Part 4
Not Even In Line And Out Of Line, Part 3
Not Even In Line And Out Of Line, Part 2
Not Even In Line And Out Of Line






