Not Even Giving You Side-Eye

, , , , | Right | November 19, 2020

I am working behind the counter at a grocery store deli when a lady walks up to our salad bar. I recognize her as someone I’ve helped before; she’s come in previously for our meal deals where you can get two sides and an entree. She looks like she’s ready to order so I go over to help her.

Me: “Hello! What can I get for you?”

The lady doesn’t look at or acknowledge me. I know I have a quiet voice, so I figure I’ve been drowned out by background noise and speak a little louder.

Me: “Can I help you with anything?”

She still doesn’t look at me or respond. She doesn’t look like she’s browsing and I still have no idea if she knows I’m there or not. I figure maybe she has a hearing problem, so I attempt to get directly in front of her and speak again. No luck; she seems to be actively avoiding my gaze. I swap a confused look with my coworker who comes up and attempts to engage with the lady. The lady actually responds normally, and my coworker helps her as I go off and work on other duties. My coworker comes up to me shortly after.

Coworker: “So, you know that lady from earlier? Apparently, she feels you don’t give her enough of the sides, so she didn’t want you to help her.”

Dear customer: please use your big-girl words next time. If she’d asked me to, I’d have filled the container more. Or maybe say, “No offense, but I’d prefer someone else to help me; can you grab someone?” instead of acting like a petulant child and ignoring the person actively trying to help you.

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