Not Even My Customer And I’m Getting Grief

, , , , | Right | March 7, 2018

(I work for a small Internet company.)

Me: “Thank you for calling B-Tape. My name is [My Name]. How can I assist you?”

Customer: “Yeah, I haven’t gotten my order, and I ordered last week. Can you track it?”

Me: “I can help you with that. Do you have the order number?”

Customer: “Yes. It’s [number].”

Me: “I’m sorry, miss, but I can’t find that order. I can try with your email.”

Customer: “Sure, it’s [email].”

Me: “I can’t find it with that email. I can try with your address.”

(I cannot for the life of me find this lady’s information, no matter what she gives me. I am trying for eight minutes because she is so adamant this is an order with us.)

Me: “Ma’am, I’m sorry, but I could not find your order or an account. Are you sure you placed it with us? Maybe it was with another company. We are B-Tape.”

Customer: “Look, you took my money. I just want my order. I placed it with you last week. YOU HAVE MY MONEY. So, where is MY ORDER?!”

Me: “I will be more than happy to give you this information, but I do need to find your account. Was it under another email, by chance? Or maybe another shipping address?”

Customer: “My billing address is my shipping address. And I only have one d*** email. I’ll find it; watch!”

Me: “Sure. If you can let me know which department it was sent from, I can confirm the order number on my end, too.”

Customer: “It says it right here, ‘Order [number], placed Tuesday, with T-Stamp.’”

Me: “Oh, I see what happened. We’re actually B-Tape. That’s why I couldn’t find your order. You ordered from another company. I can Google their call center number so you can call them directly after we hang up.”

Customer: “But I already have you on the phone. So, why aren’t you giving me my order. Are you guys a scam? Like fraud?”

Me: “No. We’re B-Tape. B like ‘boy.’ You ordered from T-Stamp.”

Customer: “Yes, T like ‘toy.’ That’s your company. I’m not stupid.”

Me: “There’s some confusion. We both have similar names. But we’re spelled B like ‘Bobby,’ T-A-P-E. You ordered from T like ‘toy,’ S-T-A-M-P.”

Customer: “Oh, wow. If you knew I had the wrong place, why didn’t you tell me?!”

(She muttered about me wasting her long distance and hung up on me after 15 minutes.)

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