Not Even Credited With An Apology

I work in a call center for a bank. Usually, the first four numbers of a credit card are similar for one bank. A caller is asking about her credit card with us but the numbers don’t match.

Me: “Sorry, that card isn’t with our bank, you’ll have to call the bank it belongs to.”

Caller: *Insisting.* “No! This card is with you guys and you have to serve me!”

I’m trying to come up with different ways for her to realise what bank that card is with but she just keeps denying it. Then, I assume her partner comes into the room and asks why she is yelling.

Caller: *To her partner.* “I’m calling my bank for my credit card and she won’t f****** answer me!”

Caller’s Partner: “No, your card is with that other bank.”

She didn’t even say sorry, just hung up. I laughed; I love it when people can’t own up to being wrong.