Not Even A Remote Chance Of That Working

I get a tech support call from a remote sales rep.

Me: “IT, how can I help you?”

Sales Representative: “I haven’t been able to get email for a couple of days now on my laptop.”

Me: “Okay, I’ll start a remote session. Accept the prompt when it pops up.”

Sales Representative: “I don’t have my laptop right now. It’s in the trunk of my car.”

Me: “Well, go get it.”

Sales Representative: “I can’t. I’m driving down the interstate. Can’t you remotely start the laptop and fix it for me?”

Me: *Long pause* “No. We can’t do that. You need to be on your laptop, logged in, and connected to the VPN for us to provide any assistance. Drive safe.”

I hung up and pondered how this sales rep can even function as an independent adult.