Not An Enjoyable Diversion

, , , | Working | September 8, 2017

(One of our field workers is on holiday for a week, and he’s diverted his calls to the office – something I discover at 8:02 on Monday morning when I receive three consecutive calls for him within five minutes about the same matter. It gets worse as the week progresses, but this little kicker occurs that made my head bang against the desk…)

Me: “Good morning, [Company]”

Caller: “Oh, I was trying to get a hold of [Field Worker]. I must have dialed the office by mistake.”

Me: “[Field Worker] is actually on leave this week. Can I—”

Caller: *click*

(The phone rings two seconds later, and it’s the same number.)

Me: “Good morning, [Company]”

Caller: “It’s doing it again!”

Me: *speaking quickly* “[Field Worker] is on leave this week and has diverted his phone to the office.” *pauses to take a breath*

Caller: *click*

(The phone rings two seconds later… He calls back another three times before giving up. I was never able to make him understand, or give him someone else’s number who was actually working that week.)

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