Not Eggsactly Dairy
(We had just gotten a special order for a sandwich without cheese, with the customer telling us she had lactose intolerance. After having made and sent out the sub, our shift lead comes up with this gem:)
Shift Lead: “So I was wondering something. She said she’s lactose intolerant, right?”
Me: “Yeah, that’s probably why she didn’t want cheese.”
Shift Lead: “But she still got the mayo.”
Me: “Yeah…?”
Shift Lead: “Mayo has eggs in it.”
Me: “…okay. What does that have to do with lactose intolerance?”
Shift Lead: “Well… I mean I know sometimes eggs bother me so…”
Me: “I’m still not sure what one has to do with the other. Mayo doesn’t have milk in it.”
Shift Lead: “Yeah, but it has eggs!”
Me: “That still has nothing to do with lactose intolerance.”
Shift Lead: “…”
(My best guess is she thought eggs were a form of dairy. I guess that means I’ll have to start watching out for egg shells next time I have a glass of milk.)
Question of the Week
Have you ever served a bad customer who got what they deserved?