Not Earning Interest In What You’re Interested In
I’m running a deposit for a customer. I’m female. For those who may not be familiar with banking, “the Fed,” or Federal Reserve, controls the rise and fall of interest rates.
Customer: “Just throw it in my checking. The savings isn’t getting enough interest to make me want to put anything in it, anyway.”
Me: “I’ve got the same struggle with mine. The Fed is extremely frustrating right now.”
Customer: *In a patronizing tone* “Well, the Fed is controlled by the markets, you know.”
Me: “Actually, I do—”
Customer: “—and if the markets are down, well, the interest rates aren’t going to move.”
Me: “Sir, I—”
He continues in this vein for several minutes. I stop interrupting and just wait for him to run out of steam. I put my brightest customer service smile on.
Me: “Actually, sir, I did know all of that.”
Customer: “Oh? How so?”
Me: “I’d hope I’d know something about the Fed, considering I’ve been a banker and loan officer for over five years.”
Customer: “I, uh—”
Me: “And considering my degree is in business, you know.” *Big grin*
Customer: “Oh. How… nice.”
Me: “Now, can I help you with anything else today?”
Customer: *Deflated* “No.” *Walks out*
Question of the Week
Have you ever served a bad customer who got what they deserved?
