Not Driving To The Point
(I work in an area very well-known for our inclement weather. A blizzard has just hit our region, and the county has declared a state of emergency. Many of the surrounding towns have issued driving bans. I am able to get to work early, but due to the restrictions and weather, many of my coworkers are not.)
Me: “Thank you for calling [Fitness Center]. This is [My Name]. How may I direct your call?”
Caller: “Is [Operations Manager] there?”
Me: “No, I’m sorry. She isn’t here today.”
Caller: “Is [General Manager] there?”
Me: “No, I’m sorry. He isn’t here, either.”
Caller: “This is [Coworker]. Why is nobody there today?”
Me: “Because of the driving ban? It is illegal for them to drive here right now.”
Caller: “Oh… that’s why I’m calling. There is a driving ban and I don’t think I can drive to work tonight.”
Me: “…”
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Tell us your story about a customer who couldn't understand the most simple concept.
