Not Driving Solo On This One

(I am using live chat with a tech support agent. My phone randomly stopped working one day and it is urgent I get a new one as it is the middle of winter and I have a six hour solo drive ahead of me. I have just gotten off the phone with tech support who told me I have to get a new phone, so I am now speaking with someone in sales.)

Me: “I would like to get this resolved before I leave as I am making the six hour drive alone.”

Sales Rep: “That would not be good. Give me a few minutes.”

Me: “Thank you for understanding how hardcore crappy that would be. The last guy I talked to in insurance didn’t seem to get that.”

Sales Rep: “He doesn’t get out much…”