Not Caught Up In The Web

Me: “Thank you for calling. This is [My Name]. How can I help you?”

Customer: “My mother’s computer won’t connect to the Internet.”

Me: “All right, let’s see if we can figure out the issue.”

(I spend five minutes troubleshooting the connection, and still can’t get it connected.)

Me: “I can’t find anything wrong with your computer. Is it a desktop or a laptop?”

Customer: “I don’t know. She’s in Florida, so I’ll have to call and ask her.”

Me: “Okay, do you happen to know her Internet service provider?”

Customer: “Yes, it’s you guys.”

Me: “Sir, we’re a repair center. Are you sure she has Internet?”

Customer: “Doesn’t it come free with the computer?”

Me: “No, they stopped doing that a while ago.”

Customer: “Figures. I’ll tell her!”