The Customer Service Is Soda-pressing, Part 2
(I work from home for an IT company and typically work PST times as that’s where the bulk of my stakeholders are. I live in the EST time zone and as it’s close to Christmas, I decide to take some time in the morning to do errands before the west coast folks are online. It’s about 11:00 am EST and I’m starving so I head into a well-known fast food joint, since it’s on my errand route.)
Me: “Hi, can I please have [Breakfast Wrap] and a small [Diet Soda]?”
Cashier: “A small what?”
Me: “[Diet Soda], please.”
Cashier: “Okay, that’s [total].”
Worker #2: “[Cashier], what are you doing? Why are you pouring a soft drink? It’s not even noon yet!” *laughs*
Cashier: “Right? Who in their right mind orders a soft drink in the morning? That’s just weird, right?” *turns to see me still standing there and sputters* “Well, here you are!”
(I was embarrassed beyond belief but held my tongue. I wasn’t about to ruin a 15- to 16-year-old’s day by calling her out but I spent the rest of the day thinking of a million retorts.)
Question of the Week
Have you ever served a bad customer who got what they deserved?