Not Being Berry Truthful

, , , , | Right | March 20, 2018

(I am working the dinner rush for a popular roast beef restaurant and have just cleared out the last of the customers without incident. A girl walks in, and I can immediately tell she is upset about something.)

Me: “Hi, how can I help you?”

Customer: “Listen. I just came through the drive-thru and you forgot to give me my strawberry shake.”

Me: “Oh, um, we don’t have strawberry shakes.”

Customer:Yes, you do! I just came through, and there was a strawberry shake on my receipt!”

Me: “Actually, that would be impossible, as we don’t even have them on our registers. Can I see your receipt, please?”

Customer: “No! I threw it away! Just give me my d*** strawberry shake!”

Me: “Like I said, it is physically impossible for me to give you a strawberry shake.”

Customer: “I will be calling your district manager! You just don’t want to give me my shake!”

Me: “Do you want to call her at work tomorrow, or for me to get her personal number for you? She will reassure you that we could not have possibly charged you for a strawberry shake, and furthermore, if you would have been polite towards me, I would have been happy to give you a shake, as we value our customers, which you obviously haven’t been in a long time.”

(The customer then stormed out of the store muttering about a strawberry shake and flipped me off as she was getting back into her car.)

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