Not Being Very Ramenable

(I own a ramen shop. A customer calls the restaurant around 1:40 pm.)

Customer: “Hello. I would like to order for takeout, but I have a few questions.”

Me: “Sure. What can we do for you?”

Customer: “Do you guys have any soups?”

Me: “Yes! All of our ramens are actually noodle soups.”

Customer: “Okay, what’s in them?”

(I read and explain the entire menu to her. She makes a decision.)

Customer: “Actually, my daughter will be dining there with her boyfriend today and she will be picking up for me.”

Me: “Oh, no problem. Is she coming in soon? Would you like us to make the order now or wait for her?”

Customer: “I’m not very sure.”

Me: “Or, if you would like, she can just order when she gets here, too.”

Customer: “Okay, thanks.”

(Four hours later during rush hour, I am hosting and responsible for phone orders. I pick up a call in which the customer specifically asked for me.)

Customer: “EXCUSE ME! MY DAUGHTER DIDN’T BRING ME ANY FOOD!”

Me: “I am very sorry. What was your order and the name it was under?”

Customer: “I ORDERED [ITEM] WITH YOU AND MY DAUGHTER DIDN’T BRING ANYTHING BACK!”

Me: “Oh, I’m sorry about that but none of our guests mentioned anything about wanting to place a take-out order of [item].”

Customer: “MY DAUGHTER SHOULDN’T HAVE TO SAY ANYTHING! I ALREADY ORDERED WITH YOU! YOU SHOULD HAVE TOLD HER I PLACED AND ORDER!”

Me: *completely aggravated* “Ma’am, nobody in here knows who your daughter is. And I don’t even know who you are. There is nothing I can do.”

(The customer gasped, but before she could say another word, I decided to hang up and move on to our busy day.)