Not Being A Pawn In His Game
(A customer with a thick accent comes in and places a cell-phone on the counter, which immediately begins leaking water.)
Customer: “I want new phone.”
Me: “Oh?”
Customer: “This one not working.”
Me: “Why is it wet?”
Customer: “I don’t know.”
Me: “You don’t know?”
Customer: “May have been dropped in toilet.”
Me: “The warranty doesn’t cover water damage.”
Customer: “I want new phone. This one not working.”
Me: “I’m sorry, sir. I can’t replace your phone. If you look at the warranty details we gave you when you bought it, you’ll see that.”
Customer: “I have large friend. Knows kickboxing!”
Me: “Are you threatening me?”
Customer: “No, no! I no threaten!”
Me: “Well, I have a friend who plays chess. I don’t see how either is relevant to the conversation.”
(The customer grabs his phone and storms out.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
