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Not As Easy As ABC, 123

| Right | May 5, 2014

Patient: “I’m picking up some meds. My name is [Name].”

Me: “I have three prescriptions here for you today. Is that correct?”

Patient: “I think so. Can you show them to me?”

Me: “Sure”

(I pull out three bottles from the bag and show all three to the patient.)

Patient: “Okay, where’s the third one?”

Me: “I just showed you all three. What are you talking about?”

(I hold each one up and count as I go along. I get to three and he still looks confused.)

Patient: “I thought you said I had three… I don’t see the third one!”

Me: “I just showed you three bottles! What are you talking about?! Do you know how to count?!”

Patient: “Oh… okay. I’ll take your word for it but I still don’t think there’s three here”

Question of the Week

Tell us your story about a customer who couldn't understand the most simple concept.

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