Not All Sweet In The Land Of Chocolate

, , , | Right | August 17, 2018

(I work in a chocolate store. It is a very busy day, and no one is in a line, so I have to just keep an eye as to who is standing there longer. A customer comes up to the register.)

Customer #1: “Hi, I need sixty pieces of chocolate. I just let three people go in front of me so, I need this done now.”

Me: “Thank you for being so patient.”

Customer #1: “Is it cheaper to have it pre-packaged?”

Me: “Yes, depending on what you’re looking for.”

Customer #1: “Okay, I’ll be right back!”

(The customer leaves, and another one comes up.)

Customer #2: “Sorry, I know she’s going to take a while, and I’m only here for one small scoop.”

(The first customer is taking a bit, and it will only take me ten seconds to do the scoop and ring the second customer in, so I do her order quickly. The first customer comes back and sees me serving her.)

Customer: “What the f***?! I let three people go in front of me! You’re supposed to serve me! Not her! Not anyone else! That’s so rude! You’re the rudest person I ever met! I’m leaving! I’ll be back!”

(I ignore the customer and continue to serve the second customer. The first customer leaves. I finish serving the second customer and everyone else. Eventually, the second customer comes back and apologizes. I tell her it isn’t her fault. It gets late and soon it is five minutes to closing. Lo and behold, the original customer comes back.)

Customer #1: “That was the rudest thing I ever seen! If there was any other chocolate store in the mall, I would’ve gone there and not here!”

Me: “I’m sorry, but I didn’t know how long you would be.”

Customer #1: “Well, I need the chocolate now, so now what?”

(I show her what deals we have and she continues to yell at me, but she makes up her mind and I ring her in. It is now fifteen minutes past closing. I’m still smiling, even though it’s the last thing I want to do.)

Customer #1: “Oh, and I want an ice cream.”

(I scoop her ice cream as calmly as I can.)

Me: “Here, I’ll give it to you for free.”

(I’m not supposed to do this, but I figure it will make her feel better.)

Customer #1: “I don’t want that. I just want my chocolate and ice cream, and to get out.”

(I ring her in and bag her things.)

Customer #1: “I’m not coming back here again.”

(She left. I’ve always wondered if it was my fault, [Customer #1]’s, or [Customer #2]’s. I think we all share blame, but looking back, I’m proud of how calmly I handled myself, to keep a smile on my face despite her yelling at me).

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