Not Address-ing The Issue At All

(I’ve recently moved address and need to get it changed with my bank, so I phone up.)

Bank Worker: “Hello, how can I assist you today?”

Me: “Hi. I need to change my address that’s associated with my account, please.”

Bank Worker: “Okay. Do you have the special four-digit code you need to change the address?”

Me: “No. I didn’t know I needed one. I know all my security questions and everything; will that not work?”

Bank Worker: “No. We can only use the four-digit code to change addresses on the system.”

Me: “Okay. How do I get one?”

Bank Worker: “We send you it in the post.”

Me: “You send it? But I’ve moved house. I’m no longer at the address you have on record.”

Bank Worker: “Okay?”

Me: “So, how do I get a code?”

Bank Worker: “We send it to your address.”

Me: “So, let me get this straight: I need a special code to be able to change my address that will get sent to the address that I’m no longer living at?”

Bank Worker: *pause* “Yes.”

(Facepalm.)