Not About To Have An Opening
(Our building used to be located opposite the town library, but separated by a busy two-lane road. We have just moved to a new purpose-built building on the other side of town, when I get a call.)
Me: “Good morning! This is [College]. How can I help?”
Caller: “Yeah, get me the number for the library!”
Me: “Sure, I’ll just put you through to the campus library.”
Caller: “No! I don’t want no crappy campus library! I mean the real library opposite you. I want you to go look at the opening times.”
Me: *speechless* “You want me to walk to the other side of town to the main library just to get their opening times?”
Caller: “I don’t see how it’s hard; just look out your window!”
Me: “We have moved buildings to the other side of town, so even if I wanted to, I couldn’t do that. You can either call them or go online to find out that information.”
Caller: “WHAT F****** GOOD ARE YOU?!” *hangs up*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.