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Not Able To Receive A Clear Answer

, , , | Right | November 20, 2020

I have to send a lot of deliveries by courier. We use an external courier service to make our deliveries, so we have to make sure we have the details they need in order for them to successfully deliver the parcels. These would be obvious things, such as your full name, a number for them to reach you on, and an address that you are available at to receive your parcel.

Me: “All right, ma’am, I can see about having this delivered. Please can I have your full name, address, and contact number for the couriers to reach you on?”

Customer: “It’s Mrs. [Customer’s Surname], my address is [address], and I’m only available on Tuesday for [one-hour opening] or Friday for [two-hour opening].”

Me: “Unfortunately, we will need your full name and a number to reach you on, and we are not able to schedule the delivery in such a tight window. We use an external courier service, and they may not be able to make it in such a specific time-frame. Could I maybe use a friend’s address, or a work address? We could even have your office receptionist receive it on your behalf if that would be easier; we would just need their name and number for the delivery note.”

Customer: “Fine. Please have it delivered to [Store]. My home landline number is [number] but I rarely answer.”

Why would you give me your HOME number if I’m delivering to a random store? And why say you rarely answer when you are expecting a delivery?

Me: *Sigh* “Thank you, ma’am, could you advise the name of the person receiving it for you, and their number, for the couriers to call before delivery?”

Customer: “Their number is [other number], and you can deliver it to [Employee], but he’s usually busy so don’t call him; just leave it with the lady assistant there.”

Me: “…”

I gave up at that stage. I just wrote “[Customer]/[Employee]/ Receptionist” as the recipient, and I’m hoping for the best.

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