Not Able To Get A Good Read On That Offer
I’m in the first window of the drive-thru. I hear the ding indicating a customer is at the speaker and answer it.
Me: “Hi, welcome to [Restaurant]. What can I get for you today?”
Customer: “Hi. I have this coupon and I wanted to know if I could use it for iced coffees?”
Me: “Okay, ma’am! Could you read out the coupon for me?”
She reads mostly stuff I can’t hear due to the quality of the speakers and the multiple cars.
Customer: “…iced coffees.”
Me: *Dying a little inside* “Okay, ma’am, yes, you can use it for an iced coffee.”
Customer: “Oh, lovely. Could I get a large or can I only get a medium?”
Me: “Well, what does the coupon say?”
Customer: “It says, ‘any size’.”
I’m resisting the urge to bang my head against the metal shelving around my register.
Me: “Yes, ma’am, you can use it for a large.”
Question of the Week
Have you ever served a bad customer who got what they deserved?