Not A Turf Decision

| Right | March 15, 2013

Caller: “Why did you send me a contract?”

Me: “Excuse me?”

Caller: “You sent me a lawn contract. For my lawn.”

Me: “Yes, sir?”

Caller: “Why?”

Me: “We send a prospective contract to anyone whose info we have in our system.”

Caller: “I didn’t ask for it.”

Me: “I’m sorry, sir, but—”

Caller: “Why did you send this to me?”

Me: “Well, as I said—”

Caller: “How do you know how much grass I have?”

Me: “You see we keep—”

Caller: “Why did you send this to me?! I didn’t ask for this!”

Me: “Um, actually, looking at your info, sir, we did your yard two years ago.”

Caller: *silent*

Me: “Mr. [Name]?”

Caller: “Tell me more about this ‘Deluxe Program’ you have here…”


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