Not A Turf Decision
Caller: “Why did you send me a contract?”
Me: “Excuse me?”
Caller: “You sent me a lawn contract. For my lawn.”
Me: “Yes, sir?”
Caller: “Why?”
Me: “We send a prospective contract to anyone whose info we have in our system.”
Caller: “I didn’t ask for it.”
Me: “I’m sorry, sir, but—”
Caller: “Why did you send this to me?”
Me: “Well, as I said—”
Caller: “How do you know how much grass I have?”
Me: “You see we keep—”
Caller: “Why did you send this to me?! I didn’t ask for this!”
Me: “Um, actually, looking at your info, sir, we did your yard two years ago.”
Caller: *silent*
Me: “Mr. [Name]?”
Caller: “Tell me more about this ‘Deluxe Program’ you have here…”
Did you find this story from our Water Your Plants roundup?
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
