Not A Regular Problem

, , , , , | Right | October 15, 2018

(There’s been a regular that we’ve had coming for years now, and all of the staff knows him. We look forward to him coming, and he’s gotten our personalities down pat. This is going on before he enters the store.)

Customer #1: “Can I get a refill, please?”

Me: “Of course!”

([Customer #1] and [Customer #2] hand me their drinks, and I’m filling them as the regular customer comes into the store.)

Me: *yells out in a joking tone* “You know you’re not allowed in here!”

Regular Customer: “How many energy drinks have you had already today?! And how’s your ankle feeling?”

Me: *as I’m walking to the table* “It’s getting better!”

(Another regular walks in. I yell out the other regular’s name and ask her how she is today; she smiles and answers back as she heads to the restroom. I hand [Customer #1] and [Customer #2] their refills.)

Me: “Is there anything else I can get you?”

Customer #1: “No, but I have a question: are you going to remember my name every time I come back?”

Me: *laughing* “Only if you come back every week!”

Customer #1: “I’ll come back every other week, then!”

(I didn’t know how to answer that, and thankfully [Regular #2] walked out of the bathroom just then. I had her rung up and had her sides and drink ready before she even sat down. [Regular #2] loves this and is always happy with the service we provide. The whole time during this, [Customer #1] and his companion were just staring at me, and when I walked into the back I heard [Regular #2] laugh at something and say, “No, I love it! I wouldn’t know my own order if [My Name] didn’t take me.” Thankfully, that table left before they experienced four more regulars walking in right after.)

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