Not A Polished Approach To Upselling

, , , | Working | October 20, 2020

When I am pregnant with my second child, I decide to treat myself to a manicure before my scheduled induction. We don’t have a ton of money at that time, so I find a place that does a basic manicure for under $20.

As the manicure starts:

Nail Tech: “Would you like to pick out a polish that would last longer.?”

I don’t have much experience with getting my nails done or with the different types of polish.

Me: “Sure.”

When I go to pay, I find out that the cost is practically double what I was originally told. I point this out.

Nail Tech: “No, no. You got the gel polish.”

Me: “You didn’t tell me that the gel would cost more when you offered it to me. If you had, I would have just gotten the normal polish.”

Fortunately, I was able to get away with just paying for a basic manicure.

Lesson learned; I now always ask if there is a price difference if I’m offered a substitute.

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