Not A Morning Person Every Five Minutes
(We get a line of about ten cars at once in the drive-thru. Two cars in, I hear a car at the end of the line laying on their horn.)
Me: *over headset* “Is that one of our customers honking?”
Coworker: *over headset* “Yes, and she’s yelling about something, too.”
(Less than four minutes later, the angry customer is at my window. I have her food ready.)
Me: “Here you go. Sorry about the—”
Customer: “I want to know why the hell it TOOK SO LONG TO GET THAT LINE GONE.” *she yanks the bag so forcefully out of my hand that the bag rips* “NOW YOU’VE MADE ME LATE FOR WORK, YOU F****** IDIOT. WHAT TOOK SO F****** LONG?!”
Me: “I’m sorry, ma’am, we just got busy. I do apologize for your wait—”
Customer: “GIVE ME MY F****** [SODA]!”
Me: “Here’s your [Soda]. Again, I’m sorry about your wait.”
Customer: “F*** YOU ALL!” *speeds away*
Manager: *over headset* “If a five minute wait made her late for work, she obviously didn’t have enough time to go anywhere before her shift. Clearly, somebody peed in her Cheerios this morning.”
Me: *over headset* “I hate people.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
