Not A Latte Sense

Customer: “I want a hazelnut cappuccino.”

Me: “Okay, just to be sure, did you want a latte or a cappuccino? Cappuccinos have less milk and more foam.”

Customer: *usually with a look of pure smugness* “No, I want a cappuccino.”

(I make their drink with all the extra foam. It is served in the same size cups as the lattes.)

Customer: “Excuse me! This was only like two mouthfuls! Why wasn’t my drink full?”

Me: “As I mentioned, cappuccinos are made with less milk and more foam. Lattes, however, are made with the cup filled with steamed milk.”

Customer: “Oh, I wanted a latte.”