Not A Fan Of The Product
(I pick up the phone. The customer complains about an air conditioner he bought, saying it doesn’t work.)
Caller: “The air conditioner doesn’t work. It gives cool air. I want cold air.”
(I sense it might be a case of flipping the control knob on the unit from cold to fan.)
Me: “Have you flipped the knob to cold air? It might be on fan.”
Caller: “No. It gives cool air; I want cold air.”
(I go through various options. The customer keeps complaining the unit puts out cool air and he wants cold air.)
Me: “What air conditioner do you have, sir.”
(The customer reads off the brand.)
Me: “Sir, you’ve bought a fan.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.