Not A Decision You Need To Sleep On
(I am 35 years old (this will be relevant) and have entered a big chain store that sells mattresses, pillows, and other items for the bedroom, looking as I am for a new pillow. I explain to the employee what I am looking for and she leads me to a showcase of pillows.)
Employee: “These are the best pillows for your situation. They are specialized for people who sleep on their sides.”
Me: “These are filled with feathers. I am allergic to feathers. Do you have anything hypoallergenic?”
Employee: “No, no, no, these are the best for your situation.” *she goes on to explain why*
Me: “I understand that they fill a lot of my requirements but I am allergic to feathers. I cannot use these pillows.”
Employee: “You can just takes some allergy pills before bed. These will work best for you.”
(She looks at me with a prestigious look on her face.)
Employee: “So can I ring one up for you?”
Me: “No.”
(I turned and walked out of the store, hearing her tell her coworker as I exit, “Kids these days have no concern for their own well-being.”)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.