Not A Brain Plus Member
I have a membership to a bulk grocery store. Because I’m a Plus member, I can shop at 7:00 on Saturdays, whereas non-Plus members can come in at 8:00. I go up to the door at 7:15 but nothing happens. I check the hours in the window to make sure I am right. It says Plus members can shop at 7:00, so I knock lightly on the door. A young man in a yellow vest comes over and talks to me through the closed door.
Young Man: “We’re closed.”
I hold up my Plus card.
Me: “Hi, I have a Plus membership.”
He looks at the card and rolls his eyes.
Young Man: “We. Are. Closed.”
He turns away.
I stand there for a moment, looking at the hours in the window again, checking my watch, and looking around. I check the hours online to be absolutely sure everything lines up. I’m not wrong. I knock again, louder, and the same young man comes back with an older man in a dress shirt and pants.
The young man speaks louder than before, still through the door.
Young Man: “Ma’am! We are closed!”
I hold up my Plus card again and point to the hours.
The older man gives the young man a look and moves him away from the door. He unlocks the door and ushers me in.
Older Man: “I’m sorry; he didn’t tell me you were a Plus member. You are correct. Please come in.”
Me: “Thank you.”
Young Man: “I didn’t know. She didn’t show me her card!”
Me: “I did. You looked right at it and turned away.”
The young man turns red and looks down. The older man points wordlessly back into the store.
Older Man: “I’m sorry about this.”
Me: “Mistakes happen. I’m sure he’ll remember this for next time.”
Older Man: “I’m sure he will.”
I passed the young man as I left. He avoided eye contact.
Question of the Week
Have you ever served a bad customer who got what they deserved?