Normalize Hanging Up On Jerks

I had to call 911 for a coworker. I reached for the first phone, which was my office phone. Then, I waited for a call back from the ambulance on that same phone.

A customer kept calling, so I answered.

Me: “I’m very sorry, but I’m away from the office and I’m not able to help you at this time. Please call again later.”

They called again immediately.

Customer: “Why are you answering the phone, then, if you’re not able to help me?”

I snapped at them:

Me: “I’m waiting for a call from 911 for an emergency. I’m not going to help you right now.”

Customer: “Well, I need—”

Me: “I do not care.”

I hung up on them. I also had another nosy one call a few minutes later asking me why EMTs were there.